Customer Service Assistant II (CSA Bank)/Req #1184 Onsite Only
On-sitePortsmouth, New Hampshire, United States
EXPIREDPortsmouth, New Hampshire, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Process a wide variety of teller and customer service transactions, including new account openings, maintenance, and basic consumer loan requests. Proactively sell deposit and loan products by utilizing needs-based techniques to meet customer needs while handling inquiries and problem resolution. Maintain and balance cash drawers accurately, assist with online banking services, and adhere to security, compliance, and operational policies. Provide exceptional service to customers and team members while participating in ongoing training for sales, service, and product knowledge.
Required Qualifications
- Must already be authorized to work in the United States
- Two or more years teller and/or customer service banking experience in a branch or call center environment
- Excellent sales, service, interpersonal and communication skills
- Strong organizational, technical and computer skills
- Adapts well to change and able to effectively multi task
- Extensive knowledge of teller and customer service processes, policies, guidelines and procedures
- Strong product knowledge
- Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities
- Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business
- Maintain and balance cash drawer accurately and efficiently
- Understand and adhere to various policies and procedures including security, compliance and operations
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