Customer Service Assistant Float (CSA/Bank)/Req#1187 Onsite Only
$37,440–$49,150,400 year
On-siteSanford, Maine, United States
Sanford, Maine, United StatesOn-siteFull Time$37,440–$49,150,400 yearSmall
Full TimeSmall
Job Summary
Process teller transactions, open deposit accounts, and handle routine customer inquiries while maintaining accurate cash drawer balances. Identify cross-sell opportunities by recommending appropriate banking products and services based on customer needs. Follow established policies, guidelines, and procedures for security, compliance, and operations while participating in ongoing training. May float to another local branch to cover staffing if needed. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire.
Required Qualifications
- Must already be authorized to work in the United States
- Minimum of one year of teller or customer service banking experience in a branch or call center environment
- Strong sales, service, interpersonal and communication skills
- Strong organizational, technical and computer skills
- Adapts well to change and is able to effectively multitask
- Strong knowledge of teller and customer service processes, policies, guidelines and procedures
- Satisfactory product knowledge of banking products and service with ability for further development
- Must be able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs
- Must be able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business
- Must be able to maintain and balance a cash drawer accurately and efficiently
- Must be able to provide a high level of service to customers, coworkers and team members
- Must understand and follow various policies, guidelines and procedures including security, compliance and operations
- Must be able to interact well with others and enjoy working with a variety of people in a team environment
Desired Qualifications
- Strong knowledge of the Bank's various deposit and electronic banking products and services
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