Customer Service Assistant
$305,160–$305,160 year
HybridScunthorpe, England, United Kingdom
EXPIREDScunthorpe, England, United KingdomHybridFull Time$305,160–$305,160 yearLegal ServicesLarge
Full TimeLargeLegal Services
Job Summary
Provide essential daily support to the Helpdesk and Reception by logging and investigating partner and consumer queries via telephone or email. Maintain relationships with internal and external partners, including DHL, to reach resolutions while working collaboratively to maintain a 97% average call pick-up rate. Manage multiple priorities and tight deadlines to ensure consistent service delivery. Train in the office for the first three months before transitioning to a hybrid schedule of three days per week from home, with a rotation of Saturdays and bank holidays.
Required Qualifications
- Strong customer service skills, with the ability to manage interactions via telephone and email
- The ability to manage multiple priorities and meet tight deadlines
- Good communication and relationship-building skills
- Good general IT skills (e.g., Microsoft Outlook)
- Must be able to work from home 3 days per week
- Must be available for 1 in 4 Saturdays
- Must be available for bank holiday rota
- Must be able to spend the first 3 months in the office for training
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