Customer Service Appointment Coordinator (BDC) WILL TRAIN
$45,000–$65,000 year
On-siteWest Islip, New York, United States
Job Summary
Answer incoming service-related calls, respond to web inquiries, and make outbound calls to confirm appointments and follow up on declined services. Schedule service appointments accurately based on advisor availability and bay capacity, while updating customer records in the CRM or dealership management system. Maintain professional rapport with customers via phone, email, and text, tracking missed appointments and communicating concerns to the service team. Generate reports on conversion rates and call volumes, providing feedback on customer trends to the service manager. Attend all required staff meetings and trainings. This role requires evening and Saturday hours, with a preference for candidates with automotive dealership experience and bi-lingual skills.
Required Qualifications
- High school diploma or equivalent
- 1–2 years of customer service, call center, or dealership BDC experience
- Excellent verbal and written communication skills
- Strong customer service orientation with a professional and friendly demeanor
- Highly organized with attention to detail and ability to multitask
- Proficient in Microsoft Office, CRM tools, and dealership systems
- Ability to work in a fast-paced, team-oriented environment
- Must be friendly and upbeat, and like talking on the phone, helping people find answers to their questions
- Dependable and compliant in following the assigned work schedule, which will include evening and Saturday hours
Desired Qualifications
- Associate degree or higher
- Automotive service experience
- Excellent bi-lingual communication skills
- Must pass a drug test
- Must pass a background check
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