Customer Service and Security Team Leader
On-siteDarwin, Northern Territory, Australia
Job Summary
Lead daily security operations at the Darwin Data Centre, managing a frontline team and acting as the primary escalation point for incidents and operational issues. Provide first-line leadership through performance management and team development, while maintaining staff rosters in conjunction with the contract security guard provider. Ensure site security coverage and operational resilience by upholding front-of-house presentation standards and overseeing incident management processes with accurate reporting. Drive continuous improvement in security processes and maintain strong administrative and audit standards. Requires Australian citizenship and AGSVA security clearance; supports AI and digital infrastructure within a collaborative, values-driven culture.
Required Qualifications
- Australian Citizenship
- Ability to obtain and maintain AGSVA security clearance (NV1)
- Proven experience in a team leadership role within security, facilities, or operations
- Understanding of incident management and physical security controls
- Experience contributing to security operations within critical infrastructure, or similar regulated environments
- Excellent organisational and administrative skills, with a focus on accuracy and audit readiness
- Ability to lead a customer-focused security function, maintaining high service standards
- Strong communication skills
- Sound decision-making ability under pressure
Desired Qualifications
- AGSVA security clearance – Baseline or NV1
- Background in facilities, operations, aviation, logistics, customer operations, control room, hospitality leadership, emergency response coordination, or other high-accountability environments
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