Customer Service and Sales Associate
On-site · Morrisville, North Carolina, United States
Job Summary
Front Desk Associate responsible for greeting and directing clients, recording accurate information, processing payments, scheduling classes, enrolling students, and assisting with retail products. Responsibilities include following up with leads, enrolling students, checking in children, explaining policies to parents, and maintaining client communications and event postings. Must deliver exceptional customer service, handle customer escalations, and be flexible to work some evenings and weekends. Preferred qualifications include swim lesson or competitive swimming experience and CPR & First Aid certification. Located in Morrisville, NC with on-site duties in a front-desk capacity at SafeSplash + SwimLabs.
Required Qualifications
- Front Desk Associate responsibilities including greeting and directing clients, recording up-to-date information, processing payments, scheduling classes, enrolling students, and managing retail interactions
- Follow up with leads and drop lists by phone and text
- Check in kids as needed and explain policies to parents
- Schedule, promote, and participate in special events and maintain visible client communications
- Preferred qualifications: Swim lesson or competitive swimming experience; CPR & First Aid Certification
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