Customer Service and Quality Manager
$50,000–$50,000 year
On-siteDorchester, England, United Kingdom
Job Summary
Coordinate customer service and quality operations by reviewing documentation, maintaining procedures aligned with standards, and ensuring accurate, timely service delivery. Partner with engineering and office staff to organize priorities, track needs, and implement process improvements for a more efficient, self-sufficient model. Assist with business integration efforts by stabilizing workflows during transition while communicating cross-functionally to keep customer expectations and internal deliverables aligned. Lead projects and manage competing priorities in a fast-moving team environment to support operational oversight and quality-driven process management.
Required Qualifications
- Experience in customer success, service coordination, operations, or similar roles
- Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
- Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
- Familiarity with quality, compliance, and audit-driven environments
- Demonstrated ability to lead projects, coordinate across functions, or take ownership of business-critical tasks
- Strong organizational skills with the ability to manage competing priorities
- Confidence working with both technical and non-technical teams
- Strong written and verbal communication skills with a focus on clarity and follow-through
- Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team environment
- Bachelor's degree in Engineering, Operations, Manufacturing, Business, or a related field
Desired Qualifications
- Exposure to Lean, continuous improvement, or process optimization methodologies
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