Customer Service and Dispatch Coordinator
$31,200–$41,600 year
On-site · Norcross, Georgia, United States
Job Summary
Join a growing residential HVAC company as a Customer Service & Dispatch Coordinator, acting as a communication hub between customers and technicians. Key responsibilities include answering service calls, scheduling HVAC services, dispatching technicians, maintaining customer records, invoicing, and ensuring customer satisfaction. The ideal candidate should possess previous customer service or dispatch experience, strong communication skills, and the ability to organize and multitask effectively in a fast-paced environment. This full-time role offers opportunities for growth within the company and includes benefits like paid time off, holiday pay, and training opportunities.
Required Qualifications
- Previous customer service, inside sales, account management, or dispatch experience preferred
Desired Qualifications
- HVAC, plumbing, electrical, or home service industry experience
- Strong phone communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using computer systems, scheduling software, and email
- Positive attitude and problem-solving mindset
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