Customer Service and Account Support Representative

Answer incoming phone calls and emails, research missed pickup inquiries, and coordinate rescheduled service with the Transportation Department. Process equipment service requests, document relevant details, and assist customers with client portal access. Set up new customer accounts, maintain existing records, and investigate discrepancies including missed pickups, grading errors, and duplicate dispatches. Provide requested documentation such as COIs and weight statements, while preparing weekly tonnage and monthly environmental reports. Coordinate closely with Operations, Sales, Accounting, and Maintenance teams to ensure service accuracy and customer satisfaction. This role is fully in-office at the newly opened Frisco, Texas location.