Customer Service Analyst
On-siteBrunswick, Georgia, United States
Job Summary
Establish new work orders and accessories with cross-references to customer billing codes, then monitor and modify codes within the AS400 system. Provide data analysis, reporting, and key performance indicators to customers and managers by extracting data from the vehicle processing system and creating Excel spreadsheets to present findings. Identify data quality issues, address discrepancies, and respond to information requests from other departments and customer representatives. Complete monthly reports and billing information by established deadlines while maintaining customer PIO guides. Occasional overtime required to support operations during staff absence.
Required Qualifications
- High school diploma or GED equivalent
- Valid driver's license
- Transportation Worker Identification Credential (TWIC Badge)
- Minimum of two (2) years of experience with Microsoft Excel, including proficiency in creating, sorting, filtering, and analyzing spreadsheets
- Ability to type a minimum of 40 words per minute (wpm)
- Experience with IBM AS400 systems
- Ability to record and verify alphanumeric strings 17 characters in length
- Effective verbal and written communication skills
- Strong attention to detail and ability to coordinate multiple tasks simultaneously
- Ability to remain in a stationary position (seated) for extended periods while operating computer equipment
- Ability to lift and install computer hardware (up to 25 lbs) as required
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.