Customer Service Analyst - Japanese Speaker
On-siteTaguig, Metro Manila, Philippines
Taguig, Metro Manila, PhilippinesOn-siteFull TimeMid LevelLarge
Full TimeMid LevelLarge
Job Summary
Customer Service Analyst handling orders from capture through SAP order save, serving as first-level escalation for routine issues, analyzing customer service data, and supporting process improvement. Requires 2+ years in customer service, proficiency in SAP, and Japanese language skills. Responsibilities include PO download and order entry/validation, coordinating with CSRs, generating simple reports, and contributing to Lean Six Sigma initiatives. Strong analytical, problem-solving, and communication skills are essential; role involves cross-team coordination and adherence to SLA targets.
Required Qualifications
- Minimum 2 years of customer service experience, specifically customer issue resolution
- Experience with order to cash
- Knowledge in SAP (preferred)
- Japanese language reading, writing, speaking, and listening skills required
- English language capabilities; additional languages a plus
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