Customer Service Analyst
$65,250–$103,150 year
HybridOlsztyn, Warmia-Masuria, Poland
Job Summary
Manage a portfolio of high-profile clients by ensuring queries are acknowledged, investigated, and resolved timely and professionally. Develop and maintain the client portfolio through regular calls and face-to-face interactions while informing clients about system failures, market issues, and providing resolution updates. Advocate for the implementation of process improvements to enhance client experience and escalate feedback, processing delays, and errors appropriately. Provide coaching and support to the team while maintaining knowledge of new market and regulatory requirements. This role is within Citi Solutions Center Poland's Institutional Customer Service family, offering a hybrid working model and a competitive salary range of 65,250 to 103,150 PLN.
Required Qualifications
- Customer service experience
- English (fluent in writing and speaking)
- Organizational skills to prioritize multiple tasks
- Investigative and analytical skills
Desired Qualifications
- Relevant experience (business/financial environment) preferred
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