Customer Service Analyst
On-siteBengaluru, Karnataka, India
Job Summary
Customer Service Analyst role at Accenture focusing on US Retirement Services. Responsibilities include supporting middle/back-office activities, plan documentation and administration, research and issue resolution for benefit services (eligibility, online salary deferrals, enrollments, remediations), maintaining Salesforce records, and coordinating with Plan Sponsors/Administrators. Requires graduate qualification, 3–5 years experience in US retirement domain, strong communication skills, and proficiency with MS Excel. Flexibility to work US shifts and ability to collaborate across regional teams to drive client service and operational excellence.
Required Qualifications
- Graduate (mandatory) preferably from commerce background
- Experience in US retirement industry
- Flexible to work in US Shifts (Across time zones based on business requirement)
- Good verbal & written communication skills in English
- Good typing skill and attention to detail
- Good working knowledge of MS Excel
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