Customer Service Agents - Español - Qro
$40,000–$60,000 year
On-site · Santiago de Querétaro, Querétaro, Mexico or Mexico City, Mexico City, Mexico
Job Summary
The Customer Service Agent role involves interfacing with customers via calls and internet communication to provide support and resolution regarding client products and services. Candidates should possess strong customer service orientation, and excellent communication skills. Requirements include a high school diploma, intermediate to advanced English proficiency, and a minimum of six months of call center experience. Successful applicants will demonstrate ability to multitask, adapt to changes, and maintain detail orientation in a fast-paced environment.
Required Qualifications
- Intermediate - Advanced English level
- High School diploma or equivalent required
- 6 months minimum of experience in Call center customer service (Desired)
- Ability to work under constant changes
- Multitasking
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively, both in writing and verbally
- Reliable with strong attention to detail
- Skilled in multitasking; including the ability to be flexible and adapt to change quickly
- Tolerance of repetitive work in a fast-paced, high-production work environment
- Ability to work as a team member as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Shift rotation capability as needed
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