Customer Service Agent - Travel
$66,000–$66,000 year
On-siteSouthbank, Victoria, Australia
Southbank, Victoria, AustraliaOn-siteFull Time$66,000–$66,000 yearMedium
Full TimeMedium
Job Summary
Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution while handling high volumes of emails and phone enquiries. Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers, and capture interactions accurately within agreed timeframes. Actively promote LE offerings to retain customers, seek feedback to enhance the experience, and escalate issues appropriately. Meet rostering commitments supporting colleagues, with shifts available between 7am and 10pm, seven days a week.
Required Qualifications
- Exceptional verbal and written communication skills
- Attention to detail
- Passion for customer service
- Passion for travel
- Flexibility with a variety of shifts
- Availability between 7am and 10pm, 7 days a week
- Commitment to ongoing personal and professional development
Desired Qualifications
- Previous experience in the Travel industry
- Experience in customer support
- Experience in bookings
- Experience in front office
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