Customer Service Agent (Thai speaking)
On-siteVientiane, Vientiane Prefecture, Laos
Job Summary
Answer incoming calls, emails, and chats promptly to assist customers with order tracking, menu inquiries, payment issues, and account management. Investigate and resolve complaints regarding delivery delays or missing items by collaborating with delivery partners and restaurants, while escalating complex cases to supervisors. Process orders, cancellations, and refunds efficiently, ensuring seamless coordination between customers, drivers, and restaurants. Stay informed about the food delivery platform to educate users on app functionalities, discounts, and loyalty programs, and troubleshoot technical issues. Maintain accurate records, follow established guidelines for consistent service delivery, and participate in training sessions to enhance product knowledge and customer service skills.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills in Thai
- Proficiency in using call center software and CRM systems
- Ability to multitask, prioritize, and handle high call volumes
- Empathy, patience, and problem-solving abilities
- Adaptability to changing processes and technology
Desired Qualifications
- Prior call center or customer service experience
- Familiarity with food delivery services or related industries
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