Customer Service Agent
$24,250–$24,500 year
On-siteSalisbury, England, United Kingdom
Job Summary
Deliver excellent customer support over the telephone by handling a high volume of inbound and outbound calls. Respond promptly to enquiries, troubleshoot issues, and guide customers through resolutions while communicating policy terms clearly. Build rapport to foster loyalty, address objections with empathy, and escalate complex matters when necessary. Log all interactions accurately in the CRM system to ensure up-to-date records and GDPR compliance. Maintain current knowledge of products and policies to achieve productivity targets and provide feedback to management. Adhere to all regulatory guidelines, including FCA standards.
Required Qualifications
- Proven experience in customer service (telephone and/or live chat)
- Good verbal and written communication skills
- Strong attention to detail
- Strong problem-solving ability
- Critical thinking in real-time interactions
- Skilled in objection handling
- Skilled in negotiation
- Skilled in customer retention techniques
- A confident and professional manner when speaking customers
- Able to manage multiple tasks
- Able to use various software platforms at once
- Self-motivated
- Target driven
- Ambitious with a desire to succeed
- Balances business goals with empathy and fairness
- Location: Salisbury (on-site, SP1)
- Hours: Monday – Friday, 35 hours per week
- Adhere to all regulatory guidelines and internal policies, including those set by the Financial Conduct Authority (FCA)
Desired Qualifications
- Acts with integrity and puts the customer's best interests at the heart of every interaction
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