Customer Service Agent - SAN

Friendly, customer-focused role at Southwest Airlines serving travelers at the Ground Operations frontlines. Responsibilities include helping Customers check in, answering questions, handling ticketing and check-in via a computerized POS system, managing baggage and cargo-related needs, resolving problems and complaints, processing payments, and providing information on fares and schedules. Must work as part of a team in a fast-paced environment, maintain a groomed appearance, obtain a SIDA badge, and be a US citizen or have authorization to work in the United States. The role may involve overtime and shift work within a unionized framework; benefits include flight privileges, 401(k) with company match, and health insurance eligibility.