Customer Service Agent/Representative (Khaleeji Arabic Speaking)
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Manage customer complaints via phone or written channels, resolving issues directly or escalating them to management. Handle inbound and outbound inquiries, track shipments, and update clients on order status. Conduct outreach to recover abandoned carts and finalize incomplete purchases through targeted calls. Requires at least two years of experience in sales or customer representation within a startup or eCommerce setting, plus fluency in both English and Khaleeji Arabic. Competitive salary with performance incentives, visa, health insurance, and annual flight allowances. Join a rapidly expanding organization focused on simple, high-quality lifestyle products.
Required Qualifications
- At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company
- Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools
- Outstanding communication skills (verbal & written) in Khaleeji Arabic
- Outstanding communication skills (verbal & written) in English
Desired Qualifications
- Ideally a Bachelor's degree
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