Customer Service Agent (Project-Based | Full-Time and Part-Time)

Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat while ensuring timely resolution within agreed SLAs. Use customer feedback to develop new ideas and continuously improve the customer experience, maintaining and updating customer records in the system. Stay updated on company products, services, and processes to provide accurate information while following company guidelines and SOPs to deliver consistent service quality. This remote, project-based role offers flexible full-time and part-time options for candidates in the Philippines who can use their own device.