Customer Service Agent
On-siteJoondalup, Western Australia, Australia
Job Summary
Customer Service Agent role supporting Western Australian households in an energy-retailer context. The position involves resolving billing and usage questions, providing technical support for online portals, handling meter inquiries and reconnections, and helping customers set up tailored payment plans for financial hardship. The role emphasizes investigative problem-solving, empathy, and clear communication, with initial comprehensive training (13 paid days) followed by 4 weeks of floor support. Schedule is Monday to Friday, 38 hours per week with a rotating roster from 7am to 7pm, and there are opportunities for full-time or part-time roles after training. The employer highlights a diverse, inclusive culture, wellness programs, and employee discounts.
Required Qualifications
- Strong communication skills and empathy
- Ability to multitask and navigate multiple screens
- Basic numerical accuracy and problem-solving abilities
- Reliability and ability to commit to a starting date and training period
- Comfort with a fast-paced customer-facing role
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