Customer Service Agent
Remote · Krefeld, North Rhine-Westphalia, Germany
Job Summary
Customer Service Agent in Krefeld supporting order processing and customer inquiries. Responsibilities include telephone and written customer support, processing and clarifying orders and customer requirements, order and quote entry, order-related material purchasing, complaints handling, master data maintenance, and collaboration with field staff. Requires completed commercial training, customer service experience, English proficiency, good technical understanding, and proficiency with MS Office/Navision/Salesforce; offers flexible hours and home office options in an international industrial company.
Required Qualifications
- Abgeschlossene kaufmännische Ausbildung (Industriekaufmann/-kauffrau oder Groß- und Außenhandelskaufmann/-kauffrau)
- Berufserfahrung im Customer Service
- Englisch in Wort und Schrift
- Gutes technisches Verständnis
- EDV-Kenntnisse (MS-Office/Navision/Salesforce)
- Teamfähigkeit und Belastbarkeit
- Flexibilität und Engagement
- Selbständige Arbeitsweise mit administrativer Effizienz
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