Customer Service Agent - Multiple Shifts
$37,440–$51,376 year
On-siteLansing, Michigan, United States
Job Summary
Provide information and process inquiries about accounts, products, and services while troubleshooting technical issues for computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and outgoing calls to communicate special marketing offers to VIP customers. Uphold customer confidentiality and promote company values by offering feedback on service failures. Maintain all SLAs for chats and phone call inquiries in under 45 seconds while working toward a target of 70 daily contacts. This role requires flexibility for a hybrid schedule with 50% office travel, a high school diploma, and advanced computer skills including 90 wpm typing. Candidates must be camera-ready and authorized to work in the location without visa sponsorship.
Required Qualifications
- At least 21 years old
- High School diploma or equivalent experience
- Flexibility with work schedule
- Ability to work a hybrid schedule with reliable internet and pass an internet speed test
- Able to travel to the office for at least 50% of scheduled shifts
- Must be camera-ready while working
- Advanced knowledge of computers and Windows Office Programs
- Able to type at least 90 wpm
- Experienced with troubleshooting computers, smartphones, and tablets
- Diligent with strong grammatical and typing/data entry skills
- Able to work independently with initiative and discretion
- Organized with excellent time-management skills
- Previous technical support experience is an asset
- Must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
- Must be able to complete a criminal background check
- Must be able to submit fingerprints
- Must be able to obtain licenses or registrations with applicable gaming regulatory authorities
- Must be able to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies
Desired Qualifications
- 0-2 years of inbound/support call center experience preferred
- Some college preferred
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