Customer Service Agent - Monday to Friday 8h00am-5h00pm
$61,417–$76,772 year
On-siteBurnaby, British Columbia, Canada
Burnaby, British Columbia, CanadaOn-siteFull Time$61,417–$76,772 yearLarge
Full TimeLarge
Job Summary
Answer customer requests through phone, chat, and email while performing data entry and conducting research. Interact with customers to provide accurate information on products and services, process complaints, and propose adequate solutions based on assessed needs. Ensure customer satisfaction by responding quickly and communicating professionally across all channels. Maintain high service levels, average processing times, and CSAT scores. Requires CRM experience, ease with technology, and general customer service skills. Legally permitted to work in Canada without sponsorship.
Required Qualifications
- To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.
- A background check is mandatory for all external candidates.
Desired Qualifications
- Experience with a CRM, an asset.
- General experience in customer service.
- Ease with technology.
- Previous branch experience, an asset.
- Knowledge of health and safety, an asset.
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