Customer Service Agent (Mid-Shift)
$16,750–$16,750 year
On-siteSydney, Nova Scotia, Canada
Job Summary
Deliver courteous, timely, and professional support via inbound and outbound calls, troubleshooting and resolving customer issues with a focus on first-call resolution. Use internal systems to research and retrieve customer information, accurately document interactions and claims, and escalate unresolved matters to the appropriate team or manager. Collaborate with other departments to resolve complex inquiries while following established scripts, policies, and procedures. Handle sensitive information with confidentiality and care, attending to training sessions to stay current on updated materials. Represent recognized brands across healthcare, retail, government, and financial services sectors, maintaining a customer-focused approach in a fast-paced environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Skilled in troubleshooting, follow-up, and issue resolution
- Strong conflict resolution and negotiation abilities
- Customer-focused: empathetic, patient, and responsive
- Able to multitask, stay organized, and self-manage
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, ever-changing environment
- Excellent interpersonal skills and the ability to build rapport
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles
- Experience in a contact center or government-related work
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.