Customer Service Agent
RemotePhilippines
PhilippinesRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs, then accurately document interactions and process claims. Guide customers through options to find the best solutions while following scripts, policies, and procedures. Protect customer privacy and handle sensitive information appropriately, escalating complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
Desired Qualifications
- Must be a natural problem solver who thrives on creating memorable customer experiences
Additional Requirements
- Candidates must reside within 80km of the office
- Must be authorized to work in the country where the job is based
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