Customer Service Agent
$31,200–$31,200 year
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology to resolve support issues, sell new products and services, and ensure first call resolution. Utilize systems to complete account management tasks, recognize sales opportunities to upgrade customers, and appropriately escalate dissatisfaction. Interact with hundreds of customers weekly across the country while representing recognizable brands. Some on-site training up to one week is required. Weekend, night, and bilingual agents enjoy enhanced wages.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Weekend, Night, and Bilingual Agents enjoy enhanced wages
- experience in customer service, tech support, inside sales or back-office support is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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