Customer Service Agent
Hybrid · Manchester, England, United Kingdom
Manchester, England, United KingdomHybridFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Experience Agent in Manchester (hybrid). Support customers via a multi-channel contact centre, handling inquiries, resolving issues at first contact, and providing technical support. Maintain accurate CRM records, follow policies and SLAs, and collaborate with other teams to improve service delivery. Strong communication, empathy, and ability to manage customer journeys across financial services products are essential.
Required Qualifications
- Proven Call Centre Experience
- Financial Services Expertise
- Exceptional verbal Communication Skills
- Adaptability
- Organizational Mastery
- Customer Journey Insight
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