Customer Service Agent, India
On-siteBangkok, Bangkok, Thailand
Bangkok, Bangkok, ThailandOn-siteFull TimeConsumer GoodsMedium
Full TimeMediumConsumer Goods
Job Summary
Manage customer orders, quotations, and complaints by reviewing order completeness, creating and adjusting quotes, and initiating internal processes for returns until resolution. Handle inquiries via email and phone regarding products, pricing, availability, and delivery timelines. Coordinate with logistics and supply chain planning to monitor delivery status, prepare shipping documents for international contexts, and reconcile inventory with demand. Generate internal reports on service levels and order volumes while participating in process optimization and product training.
Required Qualifications
- deep understanding of customer loyalty and service processes
- Order Acceptance and Review
- Quotation Process
- Complaint Handling
- Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services
- Coordinating delivery dates, monitoring delivery status, and proactively communicating deviations or delays
- Preparing and checking relevant shipping documents, especially in an international context
- Exchanging information with Supply Chain Planning regarding product availability and ensuring supply chains
- Creating internal reports on service levels, complaint statistics, order volumes and order book
- Actively participating in identifying and improving Customer Service processes
- Participating in product training and sharing best practices within the team
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