Customer Service Agent (Hiring Immediately)
$34,840,000–$34,840,000 year
On-siteSydney, Nova Scotia, Canada
Job Summary
Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology to resolve support issues, sell new products and services, and ensure first call resolution. Utilize systems to complete account management tasks, recognize sales opportunities to upgrade customers, and appropriately escalate dissatisfaction. Interact with hundreds of customers weekly across the country to troubleshoot basic technical issues and professionally represent major brands. Apply sales skills to position products and processes while maintaining high standards of communication and problem-solving.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to background and/or security investigation with fingerprint.
- Must be willing to submit to drug screening (Does not apply in Canada).
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