Customer Service Agent (Hiring Immediately)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology to resolve support issues, sell new products and services, and ensure first call resolution. Listen to and troubleshoot basic technical issues while utilizing systems to complete account management tasks and appropriately escalate customer dissatisfaction. Recognize sales opportunities to upgrade customers and explain products when interacting with clients across the country. Schedules vary by site and program. This role supports commercial and public sector clients for some of the most recognizable brands in the world.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.