Customer Service Agent - Fintech Solutions/Digital Payments App
$48,000–$54,000 year
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Handle inbound and outbound customer interactions via calls, email, chat, and digital channels to assist with inquiries on digital payments, wallets, transactions, account onboarding, and KYC processes. Resolve complaints efficiently within defined SLAs, escalate technical or compliance-related issues, and provide guidance on fintech products to drive adoption. Maintain accurate CRM records, support fraud prevention by identifying suspicious activities, and ensure adherence to regulatory requirements and data privacy policies. Work in shifts to meet KPIs for CSAT, resolution time, and productivity targets. Contribute to improving customer journeys by sharing feedback and insights.
Required Qualifications
- Bachelors degree in Business, Finance, IT, or related field
- 1–3 years of experience in Customer Service
- Willingness to work in shifts
Desired Qualifications
- preferably in Fintech, Banking, or Digital Payments
- Strong understanding of digital financial products and customer service practices
- Familiarity with CRM systems and ticketing tools
- Excellent communication and problem-solving skills
- Ability to handle high-volume customer interactions in a fast-paced environment
- Knowledge of KYC, AML, and basic financial compliance principles
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