Customer Service Agent

Customer Service Agent role in Newcastle (office based) handling customer enquiries across phone, email, and live chat; provide accurate information and support regarding products and services; resolve customer issues at first point of contact and escalate complex matters as needed; liaise with internal teams and third-party suppliers to resolve service issues; maintain accurate customer records on internal systems; identify opportunities for sales through service by promoting relevant products to existing customers; manage workload to meet productivity, quality, and service level targets; comply with company policies, data protection requirements, and promote equality, diversity, and inclusion; undertake general duties and adhere to timelines for the 8:30am–5:00pm shift in the Newcastle office; salary £14.28 per hour.