Customer Service Agent
On-siteMontego Bay, Saint James Parish, Jamaica
Job Summary
Deliver high-quality passenger service by addressing inquiries, resolving issues, and ensuring a smooth experience during ticketing, check-in, and boarding. Assist travelers with reservations, fare quotes, and baggage processing while verifying travel documents for compliance. Respond promptly to concerns and complaints, resolving complex itineraries including rebooking and schedule changes. Interpret airline policies accurately and communicate effectively via radio and phone to support efficient operations. Collaborate with colleagues and departments to maintain professionalism and reliability throughout the fast-paced airport environment.
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Ability to speak, read, and understand English in a professional setting
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities with strong attention to detail
- Ability to work independently and as part of a team
- Physical ability to stand, lift, bend, push, and pull for extended periods
- Professional appearance and adherence to company grooming and uniform standards
- Ability to work flexible schedules, including nights, weekends, and holidays
- Willingness to work additional hours on short notice, particularly during irregular operations
- Ability to communicate clearly
- Ability to hear and understand instructions
- Ability to lift up to 40 pounds
- Ability to respond effectively in emergency situations
- A neat and professional appearance
Desired Qualifications
- Airport or airline experience
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