Customer Service Agent
Remote · Memphis, Tennessee, United States
Job Summary
Inbound Customer Service Representative handling inbound calls and providing a positive, solution-oriented customer experience across government-based programs; responsibilities include basic technical troubleshooting, initiating support tickets, scheduling appointments, documenting interactions, conducting follow-up calls, and delivering high-quality service in a remote, structured environment. Key skills include remote work reliability, strong communication, issue resolution, credentialing readiness, and ability to navigate computer systems. Preferred bilingual English/Spanish candidates welcome; training and background checks are required.
Required Qualifications
- High school diploma or GED required; additional education preferred
- Prior customer service experience, particularly in call-driven environments
- Strong verbal communication skills with the ability to build rapport quickly
- Ability to troubleshoot basic technical issues independently
- Comfortable working in a remote environment with minimal supervision
- Ability to successfully complete an extensive credentialing and background check process
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