Customer Service Agent
Remote · Rock Hill, South Carolina, United States
Job Summary
Inbound Customer Service Representative role supporting government-based programs; remote, full-time with initial training; responsibilities include answering inbound calls, basic technical troubleshooting, scheduling appointments, documenting interactions, follow-up to ensure issue resolution, and delivering high-quality service in a structured environment. Requires credentialing and background check; bilingual English/Spanish encouraged; remote-friendly setup with private workspace and reliable internet; schedule includes EST training and a Monday–Friday daytime window.
Required Qualifications
- High school diploma or GED
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