Customer Service Agent - Danish Speaker

Respond promptly and professionally to customer inquiries across chat, phone, email, WhatsApp, and Messenger. Guide customers through products, services, and processes while providing accurate information and maintaining a customer-first approach. Identify needs to recommend suitable products, driving sales through proactive engagement, upselling, and cross-selling initiatives. Provide first-level assistance in payment reminders and repayment arrangements, then escalate complex collection or loan-related cases with complete documentation. Handle standard customer issues independently, ensuring swift resolution or escalating sensitive cases like complaints and fraud with proper records. Adhere to company policies, compliance guidelines, and regulatory standards at all times. Maintain accurate records of all interactions and support GDPR, fraud detection, and complaint processes.