Customer Service Agent, Cross Functional (Part-Time)
$26,000–$26,000 year
On-siteState College, Pennsylvania, United States
Job Summary
Assist passengers in boarding and disembarking flights, monitor computerized passenger boarding, and guide or park aircraft using the Jetway. Operate motorized service vehicles, load and unload baggage and cargo, and perform cabin maintenance tasks. Support customers with special needs, including arranging wheelchairs and managing unaccompanied minors, while changing flight itineraries and seat assignments as required. Work in the airport ramp environment across all shifts, including weekends, nights, and holidays, lifting up to 70 pounds and working in varied weather conditions. This part-time role reports to the General Manager within Piedmont Airlines' Ground Handling Department.
Required Qualifications
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Valid driver's license
- Clear driving record
- 10-year Criminal History Records Check
- Drug screen
- Proof of high school or GED completion
- Minimum 18 years of age
- Ability to lift seventy (70) pounds
- Work outside in all weather conditions
- All shifts including weekends, nights, holidays and/or irregular shifts
- Physical ability to handle objects up to 70 pounds regularly
- Physical ability to assist passengers with disabilities, including pushing wheelchairs
Desired Qualifications
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
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