Customer Service Agent
On-siteBuxton Derbyshire, England, United Kingdom
Buxton Derbyshire, England, United KingdomOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage inbound enquiries, liaise with hauliers, and proactively chase orders while ensuring first call resolution. Handle complaints, input orders into the Excalibur system, and maintain accurate records of correspondence. Track orders to completion, reschedule shipments to optimize fleet usage, and communicate effectively with commercial, production, and haulage partners. Deliver timely responses to all customer queries and complaints in an efficient manner. Work under pressure to multitask and adapt cross-functionally as business needs change.
Required Qualifications
- Ability to handle complaints
- Accurate order inputting and shipping sheet management
- Excalibur system proficiency
- Effective communication with commercial, production, and haulage partners
- Ability to work well under pressure and multitask
- Resilience and skill to deal with challenging customers and situations
- Flexibility regarding business needs and change
- Absolute care for customers, colleagues, and business
- Effective time management
- Adherence to administrative policies and procedures
- Ability to perform consistently against main KPIs
- Proactive planning and tracking orders to completion
- Order scheduling and rescheduling utilizing haulage fleet effectively
- Cross-functional adaptability
Desired Qualifications
- Proactive and innovative mindset
- First call resolution capability
- Accountability and ownership of actions
- Desire to adapt cross functionally
- Continuous improvement focus
- Positive attitude
- Smile and customer-centric approach
- Knowledge of 'Keep it Simple', 'Show we care', 'Make it Happen', 'Strive to improve' values
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