Customer Service Advocate

Act as the primary point of contact for all commercial inquiries, handling customer orders, quote processing, contract reviews, and inventory stock reviews to ensure accurate and timely responses. Direct communication via telephone and email while monitoring order values, profitability, and costs to drive sales growth and customer satisfaction. Coordinate customer requirements throughout the supply chain with the Operations Process Manager and support Sales Engineers and Application Engineers on joint sales visits and technical projects. Process customer complaints, investigate corrective actions, and manage new customer account setups including credit information. Requires a Bachelor's degree and minimum one year of customer service experience.