Customer Service Advisor
On-siteReynella, South Australia, Australia
Job Summary
Welcome customers to BankSA's Reynella branch, engaging in meaningful conversations to uncover needs and provide tailored banking solutions. Utilize product knowledge to assist clients in achieving financial goals in-person and over the phone, referring them to specialized Banking teams as necessary. Manage challenging situations with resilience while working towards sales and referral targets, ensuring accurate cash handling and transaction completion. This part-time role operates 9am to 4.15pm Monday to Friday. Comprehensive training on banking products and services is provided to help you master everything needed to thrive.
Required Qualifications
- Customer service and sales experience
- Resilience, with an ability to remain calm and composed whilst managing challenging situations
- Comfortable in working towards sales / referral targets and calling customers over the phone
- Numerical capability
- Proficiency in cash handling and counting
- Ability to complete financial transactions with accuracy
- An energetic personality
- A genuine passion for helping people
- The will to learn and adapt to new banking procedures and technologies
- Experience of working to targets
Desired Qualifications
- Ideally in a customer-facing / phone-based role
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