Customer Service Advisor - Weekends
On-siteYeovil, England, United Kingdom
Job Summary
Respond to customer service enquiries via voice, email, and WhatsApp across Screwfix, business, and trade segments. Resolve post-sales issues by making key decisions that balance customer needs with business goals while coaching clients on shopping through our app and digital channels. Maximize sales opportunities and provide accurate customer insights to drive process improvements. Deliver against key performance indicators while maintaining a professional demeanor as an ambassador for the brand. Start dates are 7th September and 21st September. This part-time role follows a shift pattern including weekends and offers flexible weekday hours.
Required Qualifications
- Proven capability to deliver the highest levels of customer service
- highly articulate
- empathetic
- good problem-solving methodology
- Previous experience of working in a customer service environment
- Competent user of all Microsoft Office applications
Desired Qualifications
- A passion for delivering exceptional customer service and going above and beyond to ensure the best possible customer experience
- A confident yet balanced decision maker for customer service scenarios
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture
- Previous experience of working in a Contact Centre environment
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