Customer Service Advisor - Twilight Team
On-siteYeovil, England, United Kingdom
Yeovil, England, United KingdomOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond to customer service enquiries via voice, email, and WhatsApp for Screwfix, business, and trade customers while resolving post-sales issues and maximizing sales opportunities. Take ownership of balancing customer and business needs, coach customers on shopping via the Screwfix app and online platforms, and provide accurate customer insights to drive process improvements. Deliver against key performance indicators while maintaining the highest service standards as an ambassador of the brand. Shifts run Monday through Friday between 12:00 and 20:15, with training scheduled from September 7th and 21st.
Required Qualifications
- Proven capability to deliver the highest levels of customer service
- highly articulate
- empathetic
- good problem-solving methodology
- Previous experience of working in a customer service environment
- Competent user of all Microsoft Office applications
Desired Qualifications
- A passion for delivering exceptional customer service and going above and beyond to ensure the best possible customer experience
- A confident yet balanced decision maker for customer service scenarios
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture
- Previous experience of working in a Contact Centre environment
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