Customer Service Advisor
On-site · Worcester, England, United Kingdom
Job Summary
Customer Service Advisor role responsible for handling inquiries via phone, email and live chat; resolve complaints, billing issues and technical queries promptly; maintain strong product knowledge to assist customers; support with billing, payments and account management; log all interactions in the CRM; collaborate with internal teams to resolve issues and identify process improvements; suited for a professional, empathetic, customer-focused individual with experience in a fast-paced environment and proficiency in Excel, billing systems, and CRM software.
Required Qualifications
- 3–5 years in customer service
- Energy sector experience a plus
- Strong communication and problem-solving skills
- Proficient with Excel, billing systems, and CRM software
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