Customer Service Advisor
$31,200,000–$52,000,000 year
On-siteGloucester, England, United Kingdom
Job Summary
Deliver an excellent and consistent customer service experience via telephone, email, and face-to-face interactions with internal colleagues. Handle all customer contacts professionally, ensuring satisfaction with outcomes while actively helping clients buy through cross and upsell opportunities. Liaise with internal departments such as Accounts and Warehouse as needed, providing accurate product information and guidance to support customer selections. Enter information accurately into systems, resolve customer issues quickly and politely, and maintain compliance with security and data protection legislation. Balance customer experience with profitability using sound judgement. Work within the service division of the TAKKT Group, a leading B2B omnichannel provider of business equipment, gaining exposure to various UK business units.
Required Qualifications
- Ideally a background in customer services, either telephone or face to face
- Outgoing personality with the ability to form relationships with both customers and the wider team
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
- Confident and passionate about delivering great service
- Excellent attention to detail
- Problem solving skills
- Excellent interpersonal skills
- A great communicator with a flair for speaking and conveying messages professionally and accurately
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