Customer Service Advisor
$31,200–$31,200 year
On-siteGloucester, England, United Kingdom
Job Summary
Deliver an excellent and consistent customer service experience via telephone, email, and face-to-face interactions with internal colleagues. Handle all customer contacts professionally while actively assisting with cross-selling and upselling opportunities. Liaise with internal departments such as Accounts and Warehouse to resolve issues, ensuring accurate product information is provided and guidance supports customer selections. Maintain data accuracy in systems, remain compliant with security and data protection legislation, and use sound judgement to balance customer experience with profitability. Quickly and politely address customer problems while continuously developing knowledge of company products.
Required Qualifications
- Ideally a background in customer services, either telephone or face to face
- Outgoing personality with the ability to form relationships with both customers and the wider team
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
- Confident and passionate about delivering great service
- Excellent attention to detail
- Problem solving skills
- Excellent interpersonal skills
- A great communicator with a flair for speaking and conveying messages professionally and accurately
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