Customer Service Advisor – Student Accommodation
$27,202–$27,202 year
On-sitePoole, England, United Kingdom
Poole, England, United KingdomOn-sitePart Time$27,202–$27,202 yearEntry Level
Part TimeEntry Level
Job Summary
Handle resident enquiries, resolve issues, and manage payments while maintaining accurate records. Support safety and wellbeing, engage in community events, and administer operational tasks including debt management. Apply sales techniques to build relationships and take payments, ensuring a safe, inclusive environment for students. Work flexible hours between 8am and 8pm, with regular weekend shifts and increased availability during peak season. Pass a DBS check to join the team.
Required Qualifications
- Working 5 days out of 7 between 8am and 8pm, with regular weekend working
- This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required)
- A People Person – friendly, approachable, and great at building relationships
- Confident providing exceptional resident experience, handling enquiries, and resolving issues
- A team player who thrives in a supportive and collaborative environment
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office
- Organised and detail-oriented, with strong communication skills
- Comfortable with sales, taking payments, following processes, and keeping accurate records
- Resilient, with the able to stay calm under pressure, particularly during busy periods
- Enthusiasm, a willingness to learn, and a passion for great customer service
- Solutions orientated, with the ability to think on your feet
- Successful applicants will be subject to a DBS check
Desired Qualifications
- No prior property experience
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