Customer Service Advisor – Student Accommodation

Customer Service Advisor role focused on delivering exceptional resident experience at Student Roost’s Home Park site in Bournemouth. Responsibilities include handling enquiries, ensuring safety and wellbeing, supporting customer experience and resident support, contributing to sales and building management, coordinating events and community engagement, performing operational and administrative tasks, and managing debt processes. Key skills: friendly and approachable communication, relationship-building, ability to resolve issues, comfort with payments and adherence to processes, tech-savvy with MS Office, organization and strong attention to detail, resilience under busy periods, and a willingness to learn. DBS check may be required; role operates under an annualised hours model with flexible scheduling to meet seasonal demand.