Customer Service Advisor
On-siteSalé, Rabat-Salé-Kénitra, Morocco
Job Summary
Conduct inbound customer service via telephone and email, tracking, monitoring, and resolving all customer queries while working towards first contact resolution. Establish rapport with customers to provide accurate information, record clear notes in the CRM system, and proactively update clients on enquiry status. Resolve complex issues including pricing queries, invoice disputes, and billing credits, managing objections and escalating unresolved matters that breach SLAs to management. Identify process issues and offer suitable resolutions. Work within a fast-paced service environment, utilizing strong communication and problem-solving skills to maintain customer confidence and meet expectations.
Required Qualifications
- High School
- Ability to work within a fast paced environment within the service industry
- Able to work on own initiative or as part of a wider team
- Demonstrate a logical thought process in line with customer demands and expectations
- Excellent verbal and written communication skills
- Demonstrate commercial awareness
- Competent in all Microsoft packages
- Strong problem solving skills with attention to detail
- Results oriented
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