Customer Service Advisor
On-site · Stratford-upon-Avon, England, United Kingdom
Job Summary
Customer Service Advisor at Steer Automotive Group in Stratford-Upon-Avon, UK. Welcoming face of a busy automotive repair centre; responsibilities include greeting customers in person and over the phone, managing repair bookings and vehicle handovers, liaising with technicians, insurers, and suppliers to ensure smooth communication, handling queries with professional resolution, and maintaining accurate records with high attention to detail. Emphasis on delivering an exceptional customer experience, working in a fast-paced environment, and opportunities for ongoing training, development, and career progression.
Required Qualifications
- Proven experience in a customer service or administrative role
- Strong communication and interpersonal skills
- Ability to remain calm under pressure
- Good IT skills
- Experience in automotive industry beneficial but not essential
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